FINE SHOES INC. STORE POLICY
(There are no sales or online payment options available through the website.)

1. General Provisions

1.1. This Store Policy regulates the rights and obligations related to the products and services offered by Fine Ayakkabıcılık A.Ş. (“Company”) through its physical store and promotional website.
1.2. The Company reserves the right to update the terms specified in this policy without prior notice. Updates will be announced through our store or website and will take effect from the date of publication.

2. Website, Sales, and Wholesale Conditions

2.1. Website Usage

2.1.1. Our website provides product images and information solely for promotional and informational purposes.
2.1.2. No online sales or payment transactions are conducted through our website.
2.1.3. Information about locally manufactured leather shoes aims to give customers a general idea about product quality and variety.

2.2. Physical Store Sales

2.2.1. All products displayed in our store are original, new, and manufactured in compliance with legal regulations.
2.2.2. Prices, features, and stock availability may change without prior notice.
2.2.3. For precise and up-to-date information, please contact our physical store.

2.3. Individual Sales and Reservations

2.3.1. Our store offers direct sales of our products.
2.3.2. Customers wishing to inquire about stock availability or reserve specific models may contact us via phone or email.
2.3.3. Reservations are valid for a specified period and may be canceled if the product is not purchased within this timeframe.

2.4. Wholesale Sales Conditions

2.4.1. Fine Ayakkabıcılık A.Ş. provides services to both retail customers and businesses seeking wholesale purchases.
2.4.2. Business partners requesting wholesale purchases must share details such as the number of units, model preferences, and delivery timeframe through our communication channels.
2.4.3. Wholesale pricing varies based on order quantity and product specifications.
2.4.4. Special agreements and pricing proposals must be discussed directly.
2.4.5. Payment and delivery conditions for wholesale purchases are determined within the framework of a contract or agreement between the parties.
2.4.6. Wholesale orders can be collected from our physical store, while additional arrangements may be required for shipments to different locations.

3. Product Selection and Information

3.1. Product descriptions, images, and details available on our website and store are provided for guidance. While every effort is made to ensure accuracy, the Company does not accept responsibility for potential errors or omissions.
3.2. Shoe care recommendations, material information, and usage instructions can be provided verbally or in writing by sales personnel. Adhering to these guidelines helps extend the lifespan of the products.

4. Return and Exchange Conditions

4.1. Returns and exchanges for purchases made from our store are handled in accordance with the Consumer Protection Law and relevant legislation.
4.2. Returned products must be in their original packaging, unused, undamaged, and complete. Items showing signs of use or deformation may not be eligible for return.
4.3. The sales receipt or invoice must be provided for all return transactions. Required documents must be submitted in accordance with legal procedures.
4.4. In the event of defective or faulty products, an inspection will be conducted before offering repair, exchange, or refund options as per legal guidelines.

5. Warranty and Consumer Rights

5.1. All our products are subject to legal warranty conditions in accordance with the Consumer Protection Law No. 6502 and related regulations.
5.2. If a manufacturing defect is detected in the product, repair, exchange, or refund options will be evaluated under the applicable regulations.
5.3. User-caused damages (misuse, impact, scratches, exposure to unsuitable weather conditions, improper care, etc.) are not covered by the warranty.

6. Payment and Invoicing

6.1. Payments in our physical store can be made via cash or credit/debit card.
6.2. A sales receipt or invoice is issued for each transaction in compliance with legal regulations. It is important for customers to provide accurate information.
6.3. Fine Ayakkabıcılık A.Ş. reserves the right to report any fraudulent or illegal transactions to the relevant authorities.
6.4. For wholesale purchases, payment terms and installment options can be arranged through special agreements, which must be mutually agreed upon and documented in a contract.

7. Protection of Personal Data

7.1. Customers' personal data is processed, stored, and protected in accordance with the Personal Data Protection Law No. 6698 (KVKK) and relevant legal regulations.
7.2. Personal data is used solely for service quality improvement and legal compliance.
7.3. For more information about our privacy policy, please review the "Privacy Policy" section on our website or contact us directly.

8. Intellectual Property Rights

8.1. All visual, textual, and design content on our website and store, including the Fine Ayakkabıcılık A.Ş. brand and logo, is protected by copyright and relevant legal regulations.
8.2. The copying, reproduction, publication, or commercial use of this content is prohibited without prior written permission.

9. Governing Law and Jurisdiction

9.1. This Store Policy and all legal relationships between the parties are governed by the laws of the Republic of Turkey.
9.2. In case of disputes, a conciliation process is prioritized. If the dispute continues, authorized consumer arbitration committees or courts will have jurisdiction as per consumer protection regulations.

10. Contact Information

10.1. For any questions or requests related to our Store Policy and sales conditions, you can contact us:

📍 Address: [Store / Company Address]
📞 Phone: [Your Phone Number]
📧 Email: [Your Email Address]

10.2. All customer service requests made via phone or email will be evaluated and responded to as soon as possible.

🗓 Effective Date: February 5, 2025